COVID-19 vaccine Polish Community Support

If people need a translation service to support them to book their vaccination or to get more information about the vaccine before deciding whether to have it, they can call 119 and ask for a Polish interpreter. The service uses an interactive voice recognition (IVR) system.

Instructions below describe how to use this service:

1. The first question is about which UK country you are calling from - select 1 for England
2. You will then be offered 4 options - Test Service, national booking service, NHS Covid Pass Service and reporting problems with vaccination data.
3. For the COVID-19 vaccine, choose national booking service
4. You will be asked if you want to speak to an English speaking agent - press 1, for other languages press 2.
5. This ensures the agent knows you need a translator on the call
6. When the call is answered, the agent will ask what language you need.
7. The agent will then connect a Polish speaking translator to the call.

All NHS online resources can be translated directly by the device used to access them

Published: Dec 19, 2022